The main parts of the warranty provisions
Problems caused by Motor, Battery, Controller, Display, Charger etc. (Electricity System ) are all under 2 years warranty for Yamee Ebikes, 1 year warranty for Rattan and Mukkpet brand E-bikes.
Other Parts Warranty
Check all the parts and make sure they are working perfectly, if there is any part which doesn`t work properly initially, contact us asap by email firstname.lastname@example.org / email@example.com.
The warranty will be automatically expired if any unauthorized modification occurs. During the service ordering process, you must notify us of any unauthorized modifications, or any repairs or replacements not performed by us, that have been made to your product. We will not be responsible for any damage to the product that occurs during the repair process that is a result of any unauthorized modifications, repairs or replacements not performed by us.
The warranty will NOT cover the problems caused by any of the following causes:
Any misuse of the product, such as using the bike for commercial/rental uses, play dangerous act, etc., riding the bike on the abnormal road conditions
Any unauthorized modification to the product, such as disassembling of the bike without direction by us, faulty installation, repair, or maintenance by anyone other than us.
The product has been in any accidents, such as traffic accidents
The product has been in extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes
Anti-rust layer damage caused by misuse (the damage of anti-rust layer can lead to the corrosion and fracture of the parts).
If you notice any problems under the warranty with your bike, please contact us at firstname.lastname@example.org / email@example.com with the Following Information:
1. Platform of the purchase, such as Amazon, Brand Store, etc. (If purchased on Amazon, please also include the seller name on your order)
2. Order number/ID
3. The email and shipping address you used when the order was placed
4. Pictures/Short videos of the problem(s) and a brief description of the problem(s)
Parts and Labor.
We may provide both parts and labor, but may direct that you replace certain readily installable parts yourself, as described below. In most cases, we do not require you send the defective parts back to us. If applicable law requires us to return a replaced item to you, you agree to pay us the retail cost of the replacement item and shipping.
Do-It-Yourself (DIY) Parts Service.
DIY Parts Service allows you to service your own product. If we determines that DIY Parts Service is available to you, we will ship to you a replacement part for your product. The replacement part will be accompanied by instructions on installation and any requirements for the return of the replaced part. we reserves the right to decide if the labor costs relating to DIY Parts Service will be covered or not.
For any repair outside the Warranty.
Even if your problems are not covered by the Warranty, you can purchase the replacement parts from us. As the manufacturer, we offer competitive prices for the parts of our bikes. To purchase replacement parts from us, please contact us at firstname.lastname@example.org / email@example.com for further information.
We DO NOT accept return of the bike except for any unsolvable quality problem. We don’t accept return of the bike for personal reasons.
If you have any problems with the product, please contact us at firstname.lastname@example.org / email@example.com. Our dedicated customer support will be more than happy to assist you.