Warranty
The main parts of the warranty provisions
Problems caused by the Motor, Battery and Controller(Electricity System ) are all under 1 year warranty.
Other Parts Warranty
Check all the parts and make sure they are working perfectly, if there is any part that doesn`t work properly initially, contact Ruiteng asap.
The warranty will automatically expire if any unauthorized modification occurs. During the service ordering process, you must notify us of any unauthorized modifications, or any repairs or replacements not performed by Ruiteng, that have been made to your product. We will not be responsible for any damage to the product that occurs during the repair process that is a result of any unauthorized modifications, repairs or replacements not performed by Ruiteng.
If you notice any problems under the warranty with your bike, please contact us at trade@ruitengebike.com with the Following Information:
1. Platform of the purchase, such as Amazon, Brand Store, etc. (If purchased on Amazon, please also include the seller name on your order)
2. Order number/ID
3. The email and shipping address you used when the order was placed
4. Pictures/Short videos of the problem(s) and a brief description of the problem(s)
If you have any problems with the product, please contact us at trade@ruitengebike.com. Our dedicated customer support will be more than happy to assist you.
Problems caused by the Motor, Battery and Controller(Electricity System ) are all under 1 year warranty.
Other Parts Warranty
Check all the parts and make sure they are working perfectly, if there is any part that doesn`t work properly initially, contact Ruiteng asap.
The warranty will automatically expire if any unauthorized modification occurs. During the service ordering process, you must notify us of any unauthorized modifications, or any repairs or replacements not performed by Ruiteng, that have been made to your product. We will not be responsible for any damage to the product that occurs during the repair process that is a result of any unauthorized modifications, repairs or replacements not performed by Ruiteng.
The warranty will NOT cover the problems caused by any of the following causes:
1. Any misuse of the product, such as using the bike for commercial/rental uses, playing dangerous acts, etc., riding the bike on abnormal road conditions
2. Any unauthorized modification to the product, such as disassembling of the bike without direction by Ruiteng, faulty installation, repair, or maintenance by anyone other than Ruiteng.
3.The product has been in any accidents, such as traffic accidents
4.The product has been in extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes
5. Anti-rust layer damage caused by misuse (the damage of anti-rust layer can lead to the corrosion and fracture of the parts).
Services
If you notice any problems under the warranty with your bike, please contact us at trade@ruitengebike.com with the Following Information:
1. Platform of the purchase, such as Amazon, Brand Store, etc. (If purchased on Amazon, please also include the seller name on your order)
2. Order number/ID
3. The email and shipping address you used when the order was placed
4. Pictures/Short videos of the problem(s) and a brief description of the problem(s)
*Note:
We DO NOT accept the return of the bike except for any unsolvable quality problem. We don’t accept the return of the bike for personal reasons.If you have any problems with the product, please contact us at trade@ruitengebike.com. Our dedicated customer support will be more than happy to assist you.